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גוש דן
| משרת Experis
לחברה סייבר מצליחה דרוש/ה Technical Support Engineer
משרה מלאה | תל אביב
Responsibilities:
- Manage clients’ systems, working on the most advanced technology in the industry
- Help clients by providing technical support remotely or onsite with system daily usage
- Apply strong problem-solving skills on complex incidents and system (Linux and k8s) troubleshooting
- Adjust and push to improve the client products by translating their needs from their real-time feedback and insights
- Collaborate closely with Product Management teams, and R&D (QA, DevOps, IT & Deployment) in order to push for case resolution and product improvements
- Work closely with Customer Success Teams in order to maintain a proactive success-oriented approach and strategic planning
דרישות התפקיד
- 3+ years of experience with Technical Support/Technical Tiers
- Familiar or 1-year experience with Linux/Unix - Must
- Familiar with Networking: Firewalls, Basic Network protocols (OSI Model, TCP/IP)
- Proficiency in English (spoken and written): Ability to communicate effectively with customers
- Basic knowledge or experience with Dockers/Kubernetes - Advantage
- Experience with MongoDB basic queries -Advantage
- Flexible to cover non-standard work hours and take part in rotations on-call shifts for a rapidly growing company and have a sense of urgency and responsibility
- Ability to travel abroad up to 25%
תנאים
1
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