Ko wai mātou | About Us
Public Trust is New Zealand's largest trustee services organisation, providing specialist advice on a range of legal, financial, investment, trust and estate management services to individuals, families, and businesses. As a purpose-driven, values-led organisation, we help people protect what matters most to them and their whanau. Whether it be planning how they want to pass on what matters most to them - their music collection, family heirlooms or KiwiSaver savings - or making sure their wishes are carried out after they're gone, Public Trust is here to help.
We are seeking a Customer Experience Representative to join our amazing Customer Experience team based in the Christchurch CBD
Ko te tūranga mahi | About the role
If you are empathetic, can build relationships with a wide range of people and have great administrative skills, then you could be the perfect fit for our Customer Experience team.
We are looking for someone who can connect with and understand our customers to provide exceptional service. You will be responsible for providing accurate information to our customers on their estate planning and management needs. Additionally you will be a self-starter, have great communication skills and good attention to detail
This is a full-time, office-based role, working 8 hours per day Monday - Friday, rostered between 8am - 5.30pm.
Ko wai koe | About you
The ideal candidate will be self-motivated, customer focused, collaborative, and be a great communicator. Ideally, you will possess the following attributes:
- Previous experience in a contact centre or similar customer-centric role
- Proven track record of providing exceptional customer care
- Excellent verbal and written communication
- Strong interpersonal skills, with the confidence to work in emotionally sensitive settings
- Strong technical skills, with the ability to pick up new systems with ease.
Ngā āhuatanga kei a mātou | What we offer
You'll be joining a highly collaborative team where you'll have the opportunity to make a meaningful difference in the lives of New Zealanders. To support you on this journey, we have a purpose-built learning framework - Qualified to Serve - consisting of formal and on-the-job learning, that allows you to 'earn as you learn'. You'll have a personalised development plan and all the support you need to grow your career.
You'll also get, amongst other things, birthday leave, exposure to great well-being initiatives and access to partner discounts.
Me pēhea te tono mai | How to apply
If you are interested in this role, apply now via our careers site https://careers.publictrust.co.nz
For any queries, please email natalie.bell@publictrust.co.nz
Please note: applications must be submitted online via our careers site and will not be accepted via email. To be considered for this position you must have a legal right to live and work in New Zealand.
Job Details
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