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- Lead the customer relations team to achieve sets KPIs and Targets through the delivery of high levels of customer service experience.
- Ensure area of responsibility is well managed and the overall daily operations are well coordinated and smooth.
- To develop, manage and maintain strong relationship with Customers.
- Developing, handling and answering feedbacks and complaints from the customers and to use these feedbacks to improve customer experience.
- Training/Coaching the staffs to deliver high standard of customer service.
- Act as a brand guardian for online communications.
- Overall in charge of the company branches to maintain good reputation.
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