Client in the passenger service an transport industry is recruiting a candidate to assist in the conversion of customer enquiries to sales i, with specific focus on booking ad hoc trips for groups of people.
Hours: Monday- Friday 8h00- 16h00, with availability to handle occasional weekend or after hours enquiries and emergencies.
6 month contract, could be converted to permanent on completion of contact period.
Skills and experience needed
- Experience in responding to enquiries via telephone or email is a requirement.
- Prior customer service/ booking experience in the travel/ tourism industry would be an advantage.
- The ability to communicate effectively and professionally with customers using email, social media and other written channels, as well as verbally via telephone and face to face meetings is a requirement.
- The candidate must have a reasonable level of IT competence, and should know how to use spreadsheets, email, social media communication tools.
- Familiarity with CRM tools and processes will be an advantage.
- Familiarity with generating quotes and invoices in an accounting system would be an advantage( preferably Sage).
- Experience in pricing service/ product offerings would be an advantage (quoting).
Ideal personality traits
- High level of accuracy and attention to detail
- Well- organised, with the ability to effectively prioritize and juggle the execution of multiple activities during each day.
- Ability to operate to deadlines and complete complex tasks in a professional and timely manner .
- Curiosity, willingness to learn new skills and adaptability.
- Desire to optimise systems and processes, and past experiences with systems and process implementation or improvement projects will be an advantage.
Proficiency in the following computer packages:
- MS Office Suite
- Whatsapp, Facebook, Instagram
Role and responsibilities:
- Processing full sales cycles (create quotes, capture orders, create and send invoices)
- Liaise with operations to manage client journey until post trip feedback
- Engage with suppliers to check availability and pricing for vehicles
- Invoice to cash management ( data management and reporting, debt collection)
- Manage and update client database on CRM system.
Job Types: Temporary, Permanent
Contract length: 6 months
Ability to commute/relocate:
- Selby, Gauteng: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you have experience in the travel industry ?
- Do you have experience in invoicing ?
- Are you available immediately ?
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