About the job
Senior Insights Executive, Customer Success is an individual that will manage a selection of manufacturer client relationships across South Africa clients. The role will require the individual to deliver on the commercial agreements in place with our manufacturer clients. The individual will be required to manage the day-to-day relationship with key client stakeholders and be comfortable in presenting data to key client stakeholders.
Responsibilities
- Maintain a client service orientation by managing day-to-day administration of client service activities and coordinating on analysis and reporting of assigned research projects.
- To build a strong partnership with your clients and seek to make an impact by creating & delivering pertinent analytical insights & presentations
- Client Management: undertake analysis for RMS and handle clients' queries.
- Technical: acquire knowledge of both RMS solutions by attending requisite trainings
- Financial Management: participate in financial discussions with team leader and provide necessary inputs
- Serve as primary contact to assigned client contacts on ad-hoc analyses and understand and respond to questions on content, basic data issues/questions, report generation, etc
- Assist managers in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards
- Provide "in office" research, administrative and operational support to senior staff. Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc. and perform quality checks on all reports for alignment to request, accuracy, and correctness.
You’ve dabbled in research and analytics and have the communication skills to translate data into conversation or presentations. You can see the big picture while paying attention to detail. You know what’s happening and you’re ready to influence what’s next.
Qualifications
- 2-4 years’ experience in FMCG / Service / Retail industry
- Experience in working in an analytical capacity
- Strong numerical confidence and ability to translate numbers into clear insights and recommendations
- A team player, capable of working in a team environment and sharing responsibilities with other team members
- Effective communication skills
- Strong Client Focus and Proactiveness
- Strong command on Microsoft Excel and Power Point
- Working knowledge of research techniques and methodologies
- Knowledge of Nielsen Retail Audit
Company Description
NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fastmoving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.
NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
About NIQ
NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.
NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/
NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.
